Job Overview:

We are seeking a Senior Contact Center Manager to lead our team in Nicholasville, Kentucky. This role involves overseeing the operations of our contact center and ensuring high-quality customer service.

Job Details:

The Senior Contact Center Manager will be responsible for managing a team of customer service representatives, implementing strategies to improve efficiency, and maintaining a positive work environment.

Responsibilities:

• Lead and supervise contact center staff.
• Develop and implement customer service policies and procedures.
• Monitor and analyze performance metrics to improve operations.
• Resolve escalated customer issues in a timely manner.
• Collaborate with other departments to ensure seamless customer experience.

Requirements:

• Previous experience in a contact center management role.
• Strong leadership and communication skills.
• Ability to analyze data and make strategic decisions.
• Excellent problem-solving abilities.

Benefits:

• Competitive salary.
• Health insurance benefits.
• Career growth opportunities.

Other Details:

The Senior Contact Center Manager position in Nicholasville, Kentucky offers a dynamic work environment with opportunities for professional development and growth within the company.

We welcome applicants who are passionate about customer service and are ready to take on a leadership role in our contact center team. Join us in Nicholasville, Kentucky and make a difference in customer satisfaction!