Job Overview:

We are seeking a Grievances & Appeals Representative to join our team in Hyattsville, Maryland. As a key member of our organization, you will be responsible for handling and resolving customer complaints and appeals efficiently and effectively.

Job Details:

The Grievances & Appeals Representative plays a crucial role in ensuring customer satisfaction by addressing concerns and issues raised by clients. You will work closely with various departments to investigate and resolve complaints in a timely manner.

Responsibilities:

• Receive and review customer complaints and appeals.
• Investigate issues and gather relevant information.
• Collaborate with internal teams to resolve grievances.
• Communicate outcomes and solutions to customers.
• Maintain accurate records of all complaints and resolutions.

Requirements:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Attention to detail and organizational skills.
• Ability to work efficiently under pressure.

Benefits:

• Competitive salary.
• Health insurance benefits.
• Opportunities for professional growth.

Other Details:

This position offers a dynamic work environment in the heart of Hyattsville, Maryland. Join our team and make a difference in the lives of our customers. We look forward to welcoming you aboard!

Apply now and embark on a rewarding career journey with us!