Your Role

• Lead transformation initiatives_from strategy to execution, ensuring alignment with business goals.
• Conduct_stakeholder analysis,_impact assessments, and_readiness planning_to pave the way for successful change.
• Develop and deliver_communication, training, and engagement strategies_that resonate.
• Design and facilitate_leadership alignment programs_to drive executive sponsorship and commitment.
• Run_interactive workshops_and feedback sessions to monitor adoption and course correct as needed.
• Mentor junior consultants, fostering a culture of excellence and collaboration.
• Partners with clients and internal teams to ensure change efforts are_strategically integrated_and sustainable.

Qualifications & Experience

• 4+ years of experience in_organizational change, transformation, or business consulting.
• Proven success in_OCM projects_involving outsourcing, MSS transitions, M&A, or Agile POD delivery.
• Experience leading_multi-country programs_across functions like Global Contact Centers or Service Desk implementations.
• Familiarity with platforms like_ServiceNow,_SuccessFactors, and_ITSM processes.
• Proficiency in_change management tools and methodologies.
• A collaborative mindset and a commitment to_leading by example.