Your Role

Sell and deliver large-scale, complex OCM transition and transformation programs across industries and geographies.
Define and implement integrated change management strategies aligned with business goals.
Oversee stakeholder engagement, change readiness activities, and adoption measurement frameworks.
Design and lead leadership engagement initiatives, including executive alignment, sponsorship, and communication strategies.
Coach and develop high-performing teams across multiple grades and geographies.
Serve as a trusted advisor to senior leadership and executive stakeholders.
Contribute to capability development, thought leadership, and business development efforts.

Qualifications & Experience

15+ years of experience in change management, transformation leadership, or organizational design.
Proven success leading OCM projects related to Outsourcing, Managed Support Services transitions, divestitures, mergers and acquisitions, and Agile POD Delivery.
Experience in leading multi-country OCM programs, including transformations related to Global Contact Center, Global Operating Model support, Service Desk implementations.
Proven experience and knowledge of ServiceNow, SuccessFactors, ITSM processes, etc.
Experience in leading organization, org purpose and strategic initiatives.
Strong strategic thinking, client advisory, and leadership capabilities.
Deep knowledge of change and transformation frameworks and methodologies.
Experience working directly with senior executives and C-level stakeholders.
Team player with high work ethics, a collaborative leadership style, and a passion for developing others.