Job Overview:

We are looking for a Call Center Supervisor to join our team in Casa Grande, Arizona. As a Call Center Supervisor, you will oversee the daily operations of our call center, ensuring efficient and high-quality customer service.

Job Details:

The Call Center Supervisor will be responsible for managing a team of customer service representatives, monitoring call center metrics, and implementing strategies to improve performance and customer satisfaction.

Responsibilities:

• Supervise and train call center staff.
• Monitor call center performance and metrics.
• Develop and implement customer service strategies.
• Resolve escalated customer issues.
• Ensure compliance with company policies and procedures.

Requirements:

• Prior experience in a call center or customer service role.
• Strong communication and leadership skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Proficiency in MS Office and call center software.

Benefits:

• Competitive salary and benefits package.
• Career growth opportunities within the company.
• Positive and supportive work environment.

Other Details:

This position is based in Casa Grande, Arizona and offers the opportunity to lead a dynamic team in delivering exceptional customer service. Join us in our mission to provide top-notch support to our customers.

We welcome dedicated individuals who are passionate about customer service to apply and be part of our team in Casa Grande, Arizona.