Job Overview:

We are seeking a Call Center Representative II to join our team in Hayward, California. In this role, you will be responsible for handling customer inquiries and resolving issues over the phone in a fast-paced environment.

Job Details:

The Call Center Representative II position involves providing exceptional customer service, accurately documenting interactions, and meeting performance metrics to ensure customer satisfaction.

Responsibilities:

• Respond to customer inquiries and resolve issues promptly.
• Document all customer interactions accurately.
• Meet or exceed performance goals and metrics.
• Provide excellent customer service at all times.
• Collaborate with team members to improve overall customer experience.

Requirements:

• Excellent communication skills.
• Strong problem-solving abilities.
• Ability to work well in a team environment.
• Previous call center experience is a plus.

Benefits:

• Competitive salary.
• Health and dental insurance options.
• Paid time off and holidays.

Other Details:

This position is located in Hayward, California and offers opportunities for growth and development within the company. Join our team and make a difference in the lives of our customers!

We look forward to reviewing your application and welcoming you to our dynamic team in Hayward, California.