Job Overview: Join our team as a Member Service Representative, fluent in Tagalog and Vietnamese, for a hybrid position in Pflugerville, Texas. You will be responsible for assisting members with their inquiries and providing excellent customer service.

Job Details: As a Bilingual Member Service Representative, you will handle member queries, resolve issues, and ensure customer satisfaction. This role involves both in-person and remote interactions with members.

Responsibilities:

• Respond to member inquiries promptly and professionally
• Assist members in navigating our services and products
• Resolve member complaints and issues effectively
• Ensure accurate documentation of member interactions
• Collaborate with team members to improve service quality

Requirements:

• Fluency in both Tagalog and Vietnamese languages
• Strong communication and interpersonal skills
• Previous customer service experience preferred
• Ability to multitask and work in a fast-paced environment

Benefits:

• Competitive salary
• Health insurance coverage
• Professional development opportunities

Other Details: This position offers a blend of in-office and remote work, providing flexibility for employees in Pflugerville, Texas. We are seeking dedicated individuals to join our team and contribute to our commitment to excellent member service.

We encourage enthusiastic individuals who meet the qualifications to apply for this exciting opportunity and be part of our Member Service team in Pflugerville, Texas.