Job Overview: We are seeking a dynamic Member Service Representative fluent in both Cantonese and Mandarin to join our team in Hollywood, Florida. This hybrid position involves assisting members with their inquiries and providing exceptional customer service.

Job Details: The Member Service Representative will be responsible for handling member queries, resolving issues, and ensuring a positive experience for all members.

Responsibilities:

• Respond to member inquiries via phone, email, and in-person
• Provide accurate information about services and products
• Process member transactions and payments
• Resolve member complaints and issues promptly
• Maintain accurate records of member interactions

Requirements:

• Fluency in Cantonese and Mandarin
• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Customer service experience preferred

Benefits:

• Competitive salary
• Health and dental insurance
• Career growth opportunities

Other Details: This position offers a unique opportunity to work in a diverse and inclusive environment in Hollywood, Florida. We value teamwork and strive to provide a supportive work culture for all employees.

We encourage dedicated individuals with a passion for customer service to apply for this rewarding role. Join our team and make a difference in the lives of our members in Hollywood, Florida!