Job Overview:

We are seeking a Bilingual Spanish Call Center Customer Service Representative in Monroe, North Carolina to assist our diverse customer base in English and Spanish languages.

Job Details:

This role involves handling incoming calls, providing information, resolving issues, and ensuring customer satisfaction through effective communication.

Responsibilities:

• Answering customer inquiries in both English and Spanish.
• Resolving customer complaints and issues promptly.
• Documenting all interactions accurately.
• Meeting performance metrics and goals.
• Adhering to company policies and procedures.

Requirements:

• Fluency in English and Spanish languages.
• Excellent communication and interpersonal skills.
• Previous customer service experience preferred.
• Ability to work in a fast-paced environment.

Benefits:

• Competitive salary.
• Health insurance coverage.
• Career development opportunities.

Other Details:

This position is ideal for individuals looking to utilize their language skills and customer service experience in a dynamic call center environment in Monroe, North Carolina.

If you are passionate about helping customers and enjoy working in a multicultural setting, we encourage you to apply for this rewarding opportunity.